Live / Mobile
This page explains how jalahlive collects, uses, and protects the information you provide when you open an account or make a transaction using GoPay, OVO, or DANA. Availability of services depends on local law and eligible regions in Indonesia.
When you create an account with us, we collect the details you provide — such as your name, contact information, and account credentials. When you fund your account through GoPay, ShopeePay, DANA, or QRIS, the transaction reference data is recorded in your account history so you can verify every movement. We do not store your full e-wallet PIN or password; only the session token your chosen payment provider returns to us is logged. We use the data we collect for three purposes: to operate your account, to process withdrawals and deposits through your selected local payment route, and to respond to support requests. We do not sell your personal information to third parties, and we do not share it beyond what is necessary to complete a transaction or fulfil a support request. Data we hold is retained while your account remains open and for a period thereafter as required by applicable law. You can request a summary of the data tied to your account at any time through the support channel listed on this page. Changes to this policy are published here, and the current version is always the one in effect.
Transaction references from GoPay payments are logged in your account history for your own verification.
ShopeePay session tokens are recorded per transaction; your full wallet credentials are never stored on our side.
DANA deposit and withdrawal references appear in your account wallet history immediately after the provider confirms.
QRIS scan records are tied to your account session and visible in your transaction log after each completed payment.
This policy applies specifically to information collected through jalahlive's account registration, login, and payment flows. It does not extend to third-party services you access through external links, and it does not govern the data practices of payment providers such as GoPay, DANA, or OVO — those are covered by each provider's own privacy terms. Understanding the boundary clearly helps you know exactly what we are responsible for and where to direct questions.
All data entered during registration, login, and account verification falls within this policy. We collect only what is needed to operate your account and confirm your identity where required by applicable local law.
Transaction metadata from GoPay, ShopeePay, DANA, and QRIS payments is captured by us for account record purposes. The actual payment processing is handled by each provider and is subject to their own data terms.
Browsing behaviour on jalahlive — pages viewed, session duration, device type — is collected through standard analytics to keep the account experience functional. No individually identifying data is sold from this activity.
External links, game studio content from Joker, CQ9, Habanero, and others, and any external support tools operate under their own privacy frameworks. This policy does not extend to those services once you leave our platform.
You have practical choices about the data we hold on your account. You can ask us to confirm what personal information is linked to your account, and we will provide a summary through the support channel. If any detail is incorrect — a mistyped contact address or outdated phone number — you can update it directly from your account settings page after login, or raise a correction request with support if a field is locked. Where data is held beyond the period you believe is necessary, you can submit a retention query and we will review it against the applicable legal requirements for your region. Every request is handled through the contact path listed in the support section of this page, and we aim to acknowledge each one within the timeframe we communicate at the point of contact.
Log into your account and open the transaction history to see payment records linked to GoPay, DANA, or QRIS. For a full data summary, contact support directly.
Basic account fields can be edited from your account settings after login. For locked fields, submit a correction request through the support channel and we will process it.
Any question about how your data is used, stored, or shared can be directed to our support team. Describe the specific concern so we can route it to the right person quickly.
If you want to understand the retention period for your account data or request a review, contact us through the path shown on this page and cite your registered account details.
For any privacy-related question — data access, account corrections, retention queries, or policy clarifications — use the contact paths below. Include your registered account identifier so we can locate the right record without delay.
Open the live chat widget from your account dashboard after login. State your privacy concern clearly and our support team will handle it or escalate as needed.
Send your privacy request to the support address listed on the contact page. Include your registered account email and a clear description of your request for the quickest response.
The Help Centre accessible from your account menu covers common privacy questions including how to update contact details, review transaction history, and understand data retention.
Your account data is handled with standard security practices applied at the session and storage level. We use cookies and similar session tools to keep you logged in and to remember preferences within your account — you can manage cookie permissions through your browser settings. Account security relies on the login credentials you set; we strongly encourage you not to share them. Data retention follows applicable local law requirements, and your account data is not transferred to regions with incompatible data frameworks without the protections required by those laws. The contact paths on this page are your route for any change request or query about how your information is held.
Cookies on jalahlive maintain your session, store preferences, and support account navigation. Manage or disable non-essential cookies through your browser settings at any time without affecting your login.
Your login credentials are your responsibility once set. We do not store passwords in plain text. If you suspect unauthorised access, change your password immediately from the account settings page.
We keep your account data for as long as your account is active and for a period after closure as required by applicable law. Retention queries can be submitted through the support contact path.
When this policy changes, the updated version is published on this page with immediate effect. Check this page periodically; continued use of your account after a change constitutes acceptance of the current version.
These are the questions we receive most often about how jalahlive handles your personal data, account records, and privacy rights. If your question is not covered here, contact our support team directly.
We collect the information you provide during registration — name, contact details, and login credentials — plus transaction metadata when you use GoPay, ShopeePay, DANA, or QRIS. Browsing behaviour within the platform is collected through standard session analytics.
No. We store only the session token or transaction reference returned by the payment provider after a completed payment. Your full e-wallet PIN, password, or linked bank details are never stored on our side.
Log into your account and open the transaction history for payment records. For a full summary of personal data we hold, submit a request through live chat or the email contact on this page, including your registered account identifier.
Most account fields can be edited directly from your account settings after login. For fields that are locked, raise a correction request through our support channel and describe the specific change needed. We will confirm the update once processed.
We share data only where necessary to complete a transaction — such as the reference passed to GoPay or DANA during a payment — or to fulfil a legal obligation. We do not sell personal data to any third party for marketing purposes.
Data is retained for the period required by applicable local law after account closure. The exact period depends on the legal requirements in effect for your eligible region. Submit a retention query through support if you need details specific to your account.